Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes knowledge of: Appointments: confirmation of appointments the action that must be taken for broken and/or cancelled appointments the dentist's preferred work routine the particular needs which clients may have for the timing of appointments the relevant details that must be entered into the appointment system and the written confirmation that must be provided to the client the time constraints imposed by the dental laboratory the time requirements of different treatment procedures and the effect this has on appointment scheduling the ways in which the scheduling of appointments may cause problems for the practice and possible methods for remedying this Recall appointments: advantages of a recall system methods used by the dental practice or the organisation to identify those clients who require either recall examination or follow-up treatment methods used to follow-up clients who do not respond to recall Legal requirements: confidentiality requirements for the recording and storage of client records reasons for ensuring the confidentiality of information provided by the client requirements of the Health Privacy Principles and their application to the collection of information by the dental practice or organisation Dental terminology: abbreviations and symbols used when recording dental treatment community periodontal index FDI notation system used to designate the permanent and deciduous teeth during examination and charting Palmer notation system used to designate the permanent and deciduous teeth during examination and charting symbols used during charting of individual Handling and recording financial transactions: HICAPS electronic claims and payment issuing of invoices itemising of client accounts using the coding system described in the Australian Schedule of Dental Services and Glossary wherever possible operating a petty cash system organisation policy on banking and handling of cash securely recording of payments and issuing of receipts the Department of Veteran's Affairs (DVA) health care program the details that need to be recorded and checked for credit and/or debit cards and cheque payments the different methods of payment |